Question 1

How does it work?

Accepted Answer

After ordering your escape on our website, you will receive a link and a unique access code in your email within a few minutes. This link with the unique access code will also be shown on the confirmation page after completing the order. This allows you to start your adventure in the city at any time (within six months). We do not work with time slots, so you have complete flexibility to start whenever it suits you.

Question 2

Do I need to book in advance?

Accepted Answer

No, you do not need to book in advance. After ordering your escape, you will receive the necessary information to start within a few minutes. You can start whenever it suits you.

Question 3

How many people can I play the escape with?

Accepted Answer

The game is suitable for a team of up to four or five people. This way, everyone can actively participate and the game remains fun. Are there more of you? Then form multiple teams, each team receives its own access link.

Question 4

What do I need to play the escape?

Accepted Answer

All you need is a charged phone with internet. A stable internet connection is essential for the game to run smoothly.

Question 5

Can I walk the route in the dark?

Accepted Answer

Yes, it is possible to walk the route in the dark. Please note that some clues may be less visible. We recommend walking the route in daylight for the best experience.

Question 6

Is the route wheelchair friendly?

Accepted Answer

The website indicates whether each route is wheelchair friendly. We make sure there are enough options for everyone.

Question 7

Can we stop for a break along the way?

Accepted Answer

Absolutely! Because there is no time limit, you can complete the route at your own pace. There are plenty of nice places along the way where you can stop for a cup of coffee or a snack.

Question 8

Is the route available in multiple languages?

Accepted Answer

Yes, our routes are available in both Dutch and English. It is possible to change the language while playing the escape.

Question 9

Who is this escape tour for?

Accepted Answer

This city game is made for groups who want something more original than sitting on a terrace or taking an ordinary walk through the city. It is a perfect activity for friend groups who love a challenge, families who want to do something active together and larger groups who want to compete in multiple teams.It is exactly that combination of fun, excitement and teamwork that makes this an outing you'll still be talking about afterwards. Who figured it out the fastest? Who was completely off track? And who turned out to be surprisingly good under pressure?

Question 10

How long does it take?

Accepted Answer

The city game takes on average approximately 2 hours. This naturally depends on how quickly you solve the puzzles and whether you take a break along the way. The total route is approximately 3 kilometres long.

Question 11

How does it work to play with multiple teams or larger groups?

Accepted Answer

If you are playing with a larger group, we recommend forming teams of up to four or five people. You must order a separate escape for each team. Each team will receive their own access code with which they can start their adventure.

Question 12

Is there a competitive element when I play with multiple teams?

Accepted Answer

Yes, there is a competitive element. At the end of the escape, the teams compete for the most points. This adds an extra layer of excitement and fun to the game. The scoring is visible both during and at the end of the game.

Question 13

How do I start the game with multiple teams?

Accepted Answer

Let the first team start the route and let the next team start about 15 minutes later. This way the teams have enough space to play without disturbing each other too much. It is really no problem if teams meet or overtake each other during the game, this does not affect the number of points.

Question 14

Can we play the route as a company outing or team building activity?

Accepted Answer

Certainly! Our escapes are ideal for team building and company outings. Teams learn to work together, communicate and think problem-solving while having fun. We can also offer customized options for company outings. You can read more about this on our company page.

Question 15

What happens if I can't complete the route in one go?

Accepted Answer

Don't worry! You can pause at any time and continue later. The access link is valid and active for six months after ordering via the website.

Question 16

Are there special routes for children or families?

Accepted Answer

Yes, we also have routes that are suitable for families and children. There is the option to choose between the 'basic' version and the 'expert' at the start of the game.

Question 17

How can I pay for my order?

Accepted Answer

You can easily pay for your order via iDeal, Paypal and CreditCard. All payments are made via a secure connection to protect your data.

Question 18

Are my payment details safe?

Accepted Answer

Yes, we take the security of your data very seriously. All our payment processes are encrypted and run via a secure connection. In addition, we use Mollie, one of the most reliable payment providers in Europe, which ensures that your payment details are protected against unauthorized access.

Question 19

Will I receive a confirmation of my order?

Accepted Answer

Yes, once your order is completed you will receive a confirmation email within a few minutes with your order details, including a link and access code to start the escape. These will also be displayed on the confirmation page after completing the order. If you have not received this email, please check your spam folder or contact us.

Question 20

Can I cancel or change my order?

Accepted Answer

As you receive the access code immediately after ordering, it is unfortunately not possible to cancel or change your order. Please ensure your order is correct before completing the payment.

Question 21

Are there any additional costs?

Accepted Answer

No, the price you see at checkout is the total price. There are no hidden costs or extra fees.

Question 22

What should I do if my payment fails?

Accepted Answer

If your payment fails, please try again (possibly with a different payment method). If the problem persists, please contact our customer service for further assistance.

Question 23

Can I get an invoice for my order?

Accepted Answer

Yes, after placing your order you will receive an invoice by email. This will contain all the details of your purchase and can be used for administrative purposes.

Question 24

How does it work if I want to order multiple routes at once?

Accepted Answer

You can order multiple routes at once by adding them to your shopping cart. For each route you will receive a separate access code, which you can share with the other teams.

Question 25

Can I buy a gift card?

Accepted Answer

Yes, we offer gift cards. You can view and buy them on our gift card page.

Question 26

What should I do if I do not receive a confirmation email?

Accepted Answer

If you do not receive a confirmation email after payment, please check your spam folder first. If you still cannot find the email, it is possible to request the email again. You can do this on the following page, by clicking here. If you have not received an email yet, please contact our customer service so that we can help you further.

Alles wat je wilt weten